All information collected by Farmhouse Fabrics is used for our purposes only. We will not sell or publish any personal information or e-mail addresses to anyone for any reason. If you have questions regarding this policy, please contact us.
If you would like to receive samples of fabric before ordering, please send us a self-addressed stamped envelope and include the name, item (SKU) number, and description of the fabric that you would like along with your name, phone number and mailing address. Samples are limited to a maximum of seven. Please note we do not provide samples of the following: lace, ribbons, trims, precut fabrics or remnants.
We strive to be fair to our customers above all else. We charge actual cost plus $1.50 handling for all domestic and international orders. Our system automatically calculates your shipping cost based on the monetary value of your order. However, we always adjust shipping once the actual cost has been calculated. Orders of $250 or more will receive free shipping! (not including taxes and coupons).
International shipping costs are based on weight, bulk, and zones. Qualifying International orders over $250 will receive a shipping discount. Please email us once your order has been placed if you would like to know your shipping cost.
We ship most packages within 2 to 3 business days of receiving the order. This estimated time could be affected by holidays and inventory. If there is a delay for some reason, we will contact you by email.
All payment information is sent through a secure server which encrypts the information for your protection. We accept PayPal, American Express, Visa, Mastercard, and Discover. If you are not comfortable sending your credit card information on-line you have the option of sending us your order and then calling with your credit card information.
You also have the option of placing your order on-line and paying by check. If you choose this option, we will e-mail you your total including shipping. Please wait for our e-mail before sending your check. Your order will be processed once your check is received. We can not accept checks drawn on non-US banks. This includes Canadian banks. Orders paid for by check will take longer to receive.
Fabric, lace, ribbon, rick-rack, piping and any other merchandise cut and sold by the yard can not be returned except in the event of defective goods or a shipping error. If you receive a defective item we ask to you email photos to us at email@example.com. No patterns or books may be returned.
Returns and exchanges are accepted within 14 days of your shipping date. All merchandise must be returned in original condition. There will be a 15% restocking fee applied to all returns. We can not credit shipping and handling charges. Please call or e-mail for approval before returning merchandise. No returns on sale, discounted or discontinued merchandise.
If you send us a pre-addressed, stamped envelope with a list of your sample request including the sku number and color of the fabric, we will send up to seven samples for free. Each sample is approximately 2" X 1" which gives you the color, sheerness & weight of the fabric. We do not sample laces, ribbons or trims.
Every package, domestic and international, ships for "actual cost plus $1.50 handling". (For instance, shipping may be reduced, but will not be increased).
Our system automatically calculates the shipping cost for an order based ONLY on the total monetary value of each order.
However, if it is possible to reduce the shipping after an order is prepared and weighed, the shipping charge will be reduced.
Very lightweight packages often may qualify for "First Class US Mail shipping". This option can only be applied to an order if the customer has selected the shipping option "US Mail" or "Cheaper of FedEx, UPS, or US Mail".
International shipping costs are determined (by the Post Office) based on weight, bulk, and zones.
Shipping charges for international orders will require a separate charge. The charge on the international customer's order is for merchandise only.
Because we offer samples of fabrics & will color match your items with a note in the comments section; there is a 15% restocking fee to all returned merchandise. Return shipping is also the customer's responsibility
Use the 'Comments' section of your order! Here is where you can leave us notes about finding the best color in a certain style of fabric. Or please send a yard of Polyester Satin Ribbon to match the gingham fabric from my order. Coordinating threads are an easy item for us to include with your next order.
When paying by credit card, our system automatically embeds your credit card number and only allows the amount which you approved to be captured. When merchandise is added whether by phone, email or in the comments section; an additional transaction is necessary for purchase. This is also the case when shipping internationally. Shipping is not charged during the checkout process but is charged when we can determine the price of shipping due to weight and destination of the package. An additional transaction is necessary for shipping overseas.
The yardage that is visible in the order box is the minimum yardage that can be ordered for that product. You can order any amount that is equal to or larger than the minimum - simply highlight the minimum yardage and replace the number with the amount that you need.